Yes. If you move home you can take LeakBot with you. You will need to connect your LeakBot to the Wi-Fi in your new home by following the reconnection instructions in the LeakBot app. Please remember to contact our LeakBot support team with your new address details so we are able to update your account.

You will need to notify the LeakBot support team of any changes to your contact details.

You will need to go to the sign in page where the app asks you for your email address used to set up your LeakBot account and chosen password. Underneath this section you will see a link called "Forgotten password?" Click on the link and then use the same email address used to register your LeakBot account to request a password reset email. Open the email on the smartphone with the LeakBot app installed and reset the password, (if you can't see the email check your junk / spam folders). Use a password that has got 1 Capital letter, 1 number and minimum of 8 characters please. The accepted special characters are - @ % $ # ! Once completed you will be able to login using the new password. If you need any further assistance please contact our LeakBot support team.

LeakBot’s patented Thermi-Q technology accurately measures both the air and pipe temperatures in your home. If you have a leak it will continually draw colder water from outside into your home, creating a consistent drop in temperature. LeakBot can sense the prolonged and consistent drop in temperature and alerts you to the problem.

When LeakBot detects a leak it will notify you in the LeakBot app, by SMS and email.

If LeakBot alerts you to a leak you should open the LeakBot app where you will be guided through what to do next.

If you have not done so already it would be worth checking your property for any dripping taps or leaking toilets where water is running down the back of the pan. It would also be worth checking that your device is installed correctly. LeakBot needs to be installed between 30-50cm (1-2ft) along the internal incoming mains water supply pipe inside your home from the point that it enters your property and before the pipe branches off around your home. Please see our installation guide for further detail. If you are confident that you cannot see any leaks and the device is installed correctly then it would be worth you arranging an engineer visit with one of our specialist LeakBot engineers. Please contact our LeakBot support team.

High water use alerts can be triggered from normal usage such as showers, running a bath, running a garden hose, appliances using water or a combination of these events if water usage lasts for 60 minutes or longer. They can also be triggered by overflowing toilets so it is worth checking to see if any water is running continuously down the back of the pan once the toilet has been flushed. These alerts will automatically clear after 3 hours if the device sees that the water usage in your property has returned to normal levels. If you require any further support please contact our LeakBot support team.

When installed correctly, LeakBot will monitor your internal mains water plumbing system for any water leaks. It will not detect waste water leaks or leaks on a closed central heating system.

Our specialist LeakBot engineers will check the entire mains water plumbing system inside your home and will fix all leaks found in line with our repair terms and conditions. They will also use our patented leak detection equipment to confirm your property is leak free before they leave..

You can choose to use your own trusted plumber to locate and repair the issue. If you do this the LeakBot app will ask you to confirm the problem has been fixed and will monitor your plumbing to confirm everything is back to normal. Please be aware that we take no responsibility for 3rd party plumbing repairs. If the leak is hidden it may prove difficult for a plumber without our patented leak detection equipment to locate the problem.

You can always choose not to repair a leak. However LeakBot will continue to detect the leak and alert you. Most importantly, until you get it fixed, LeakBot will not be able to detect any subsequent leaks that may develop. If you do have a leak and you choose not to fix it, it may cause damage to your home over time.

LeakBot’s patented Thermi-Q technology accurately measures both the air and pipe temperatures in your home. If you have a leak it will continually draw colder water from outside into your home, creating a consistent drop in temperature. LeakBot can sense the prolonged and consistent drop in temperature and alerts you to the problem.

LeakBot fits in the palm of your hand and measures 76mm x h. 58mm x d. 62mm (2.99 inches x h. 2.28 inches x d. 2.44 inches).

LeakBot is designed to work in domestic houses and bungalows. If you live in an apartment or flat then LeakBot will not be suitable for your property. If you are unsure please email support@leakbot.captivegrid.com and we’ll be happy to help.

If you wish to return your LeakBot please contact our LeakBot support team and we can provide information on how to return your device.

If you have any issues please contact our LeakBot support team

If you have one mains water supply pipe in your home a single LeakBot will monitor all of the mains water plumbing system within a typical domestic house or bungalow. There is no need for additional devices.

To gain access to the batteries you will need to remove the LeakBot face. Hold the LeakBot in front of you and then place both of your thumbs at the bottom corners of the face, (below the smile) before pushing the face upwards. This will slide the face upwards and you will be able to remove it to access the batteries. Remove both batteries and ensure the connections are clear before reinserting the batteries and replacing the LeakBot face.

We take cyber security and protecting our customers data very seriously and we have added additional layers of security into our product to provide further protection. You can read our full Privacy Policy here.

LeakBot detects water usage by reading air and water temperatures inside your home and can detect for example when a tap is turned on and off or when a toilet is flushed. LeakBot does no record water flow. A water usage event could be any time water is used fom the internal mains water plumbing system. The graphs show water usage events over time.

High, medium and low are defined as follows - Low (0-4 water usage events / Medium (5-8 water usage events) / High (9-12 water usage events) The water usage graph shows the frequency of the water used. Every half-hour period is considered as a single unit. So for 24 hours we will have 48-units. If in that half-hour interval water is used anywhere in the property i.e. device detects a temperature difference to know that water is used then that half-hour period is marked as water used.

The week view shows the previous week's data from Monday to Sunday and the month view shows the last 30 days worth of data.

If you have changed your router or changed internet provider you will typically have a new WiFi password. You will need to re-connect your LeakBot to ensure it continues to monitor your home. To do this, open the LeakBot app and choose the ‘Reconnect’ option in the app menu.

In order to use LeakBot you will need to download the LeakBot app onto an Android or Apple smartphone or tablet using the latest operating system.

If your device loses Wi-Fi signal you will be notified through your app and by email with instructions of how to get your LeakBot reconnected.

If you need assistance reconnecting your LeakBot to your Wi-Fi router please contact our LeakBot support team